Message Mining

An analysis of the flow of email can be a useful business and IT tool. The Mimecast Message Warehouse works like a traditional data warehouse containing significant and useful data about the way email is used by the company. Any communication route can be analysed to identify trends, patterns, abuse etc. Information about the number of messages and byte count is available against flexible query criteria. At a glance the system can illustrate communications with key customers, who the communicating parties are and the frequency of communication over time.

Message mining is a powerful tool for optimising business performance in IT capacity planning, HR compliance and customer relationship management.